Support Category: Plus Accounts

I am still not confident speaking. Can I attend a conversation class just to listen?

If you think this would help you more than using our free listening resources, then you are very welcome to attend. On entering the class, please use the chat function to let the tutor know (in any language) that you are there to listen.

You can then signal to the tutor if you feel confident to speak, and they will start to direct conversation towards you.

Can I attend a conversation class if I’m a beginner?

We recommend that the minimum level for conversation classes is A2 – for the intermediate class- and B2 for the advanced.

If you are a beginner, you will find the intermediate class difficult, as you will need to use the past tenses and other forms of grammar which you haven’t yet been taught.

What happens when I cancel my account?

When you cancel a Paid subscription, your account will revert to a Standard level account on your next renewal date. You can still use all of the features of the higher level until that point.

On your next renewal date, no payment will be taken for the Paid account, nor thereafter.

How do I cancel my account?

Cancelling your Paid account will take a few moments.

  • From your personal homepage, go to the “Account” tab.
  • Select “Change” or “Cancel” next to your current subscription level.
  • Select a new level to change, or follow the instructions to cancel.

I have registered for a Plus / Premium account but I can’t post on the forum, register for events or access revision courses.

The first thing to check is your email inbox. In the confirmation message (sent by is a magic link that enables your account. This is an anti-spam measure.

If you have not already done so, click this link, then log out and log in again. You should now have access to everything you’re entitled to.

If this doesn’t work, or you can’t find the email, please log a support ticket using the buttons to the right.

What is your refund and cancellation policy?

We do not offer refunds for Plus accounts.

For Premium accounts, we do not offer refunds for unused entitlements (ie non-attendance at classes). As we only require payment 1-2 weeks in advance of the course start date, we expect users to know their availability for the forthcoming 12 weeks when they pay.

As such, any cancellation after upgrading will not result in a refund, but in those circumstances we will do our best to help the affected student find an acceptable alternative course.

We will offer a refund, part-refund or alternative where due to the fault of LinguaBuddy, we are not able to fulfil a course, or substantial part thereof, as advertised.

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