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Frequently Asked Questions

Here are the answers to some of the most commonly asked questions. You can find more by using the menu to browse by topic.

Do I need to join as a Premium Member to reserve a class place?

No. Any level of account can reserve a place on a class (provided they have validated their email address). You can join as a free account, select the class you want to attend, and reserve your place. You’ll be contacted 1-2 weeks prior to the start date to remind you to upgrade your account.

What else does the Premium subscription cover?

Premium subscribers get access to all the enhanced revisions courses on the site, so you can extend your practice beyond what is strictly required by your taught course. You can also join our weekly conversation classes.

What happens at the end of the three-month subscription?

All subscription packages automatically renew, so if you plan to continue onto the next course, all you need to do is reserve a place, and when your next payment is processed, your place on that course will be confirmed.

If you don’t want to continue, you can downgrade to a Plus or Standard account, or cancel your membership. If you cancel your membership, you will retain your subscription level until your next renewal.

Is my money secure?

Of course. We use a leading supplier of membership management software to control access to the site, and connect to Stripe through that software to process subscription payments. Stripe is the leading payment gateway for online business, and are so ubiquitous we are willing to bet that you have already used them for an online payment… you just might not realise it.

Where can I find the course materials?

When your place is confirmed on a course, you’ll be added to the course’s section on the website. Every week, the lesson’s content will be posted within that course, along with any homework tasks, exercises or quizzes. Only you, your classmates, and any others following the exact same course plan can access this area.

How do I access the classes for the taught courses?

As soon as your booking is confirmed (ie you have upgraded to a Premium subscription), an email will be automatically sent containing the join link. (Please mark as safe). We advise you to save this within your calendar, and we’ll also send you a calendar invite with the same details.

  • Use the same link each week.
  • Do not share the link with anyone else (they will be refused entry).

I have reserved a class place. When should I upgrade to Premium?

We will send you a reminder to upgrade two weeks prior to the class start date, although you can upgrade earlier if you wish. You will need to have a Premium subscription to join the classes, but if you choose not to renew, and that subscription ends a few weeks before the course does, you would still be allowed to complete the course.

I want to continue studying at the end of my course. What should I do?

Reserve a place on the next course you want to study on. When your subscription renews, that place will be confirmed immediately.

If there is a gap between the course you want to study, or you want to take some time out, we recommend downgrading to a free account before your renewal date, and then upgrading again when you are ready to join your new class.

What is your refund and cancellation policy?

We do not offer refunds for Plus accounts.

For Premium accounts, we do not offer refunds for unused entitlements (ie non-attendance at classes). As we only require payment 1-2 weeks in advance of the course start date, we expect users to know their availability for the forthcoming 12 weeks when they pay.

As such, any cancellation after upgrading will not result in a refund, but in those circumstances we will do our best to help the affected student find an acceptable alternative course.

We will offer a refund, part-refund or alternative where due to the fault of LinguaBuddy, we are not able to fulfil a course, or substantial part thereof, as advertised.

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